Appointments and Cancellations

Your scheduled appointment time is reserved especially for you. We request 24-HOURS NOTICE if you need to cancel or reschedule an appointment. If your child or children miss or reschedule less than twenty-four hours prior to ONE SEDATION, ONE EMERGENCY EXAM, ONE HOSPITAL VISIT OR TWO APPOINTMENTS OF ANOTHER TYPE, we will not reschedule your child or children for additional appointments and your child or children will no longer be considered patients of record. This policy is enforced if the missed appointments are the same day or different days. Repeated reschedules will be treated as missed appointments and the same policies will apply.

IF YOU FAIL YOUR FIRST APPOINTMENT WITHOUT NOTIFYING OUR OFFICE AT ALL YOU WILL BE INACTIVATED AND WILL NOT BE GIVEN ANOTHER APPOINTMENT.

Financial Obligation

Prior to your appointment we will provide you with a treatment plan that estimates the total fee for our services including what we anticipate your insurance to cover as well as your estimated out-of-pocket expenses. The amount we estimate not to be covered by insurance will be due on the day of service.

We will submit your claim to your insurance company as a courtesy to you. Once the claim has been paid you may receive an additional bill or a refund check from us depending on what insurance actually pays on your claim. Please remember we can only give you an ESTIMATE of what you will owe and what we anticipate your insurance will cover, this is not a guarantee of payment. We allow a maximum of 45 days for insurance reimbursement. After this period, any amount unpaid by your insurance company is due in full, by you, within 30 days.

If you discontinue care for any reason, you will be responsible for any unpaid balance regardless of any claims submitted to your insurance company.

We accept payment by cash, check, VISA, MasterCard or Discover. We can also offer information about a third-party lending institution.

There will be a $35.00 returned check fee for all personal checks returned for insufficient funds. If a check has been returned on your account, then all future payments must be made in cash or by credit card.

If you discontinue care for any reason, you will be responsible for any unpaid balance regardless of any claims submitted to your insurance company.

Looking for more information?

Read our Frequently Asked Questions or view our Insurance Policies